Last updated: May 23, 2026
At Luxerecliner (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable data protection laws.
1. Who We Are
Luxerecliner acts as the data controller for the personal information collected through this website.
Company Number: 15305823
Registered Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
2. Information We Collect
We may collect personal data such as your name, address, email, phone number, order details, account information (if registered), payment-related information (processed securely by third-party providers), communication records, and technical data like IP address, browser type, device information, cookies, and site usage activity.
3. How We Use Your Information
We use your information to process and deliver orders, provide customer support, improve website experience, personalise product recommendations, send marketing updates (only with consent), prevent fraud or misuse, and comply with legal obligations such as tax and accounting requirements.
4. Sharing Your Data
We may share your data with payment processors, delivery partners, IT and hosting providers, marketing partners (where consent is given), legal authorities when required by law, or third parties involved in business transfers such as mergers or acquisitions.
5. Cookies and Tracking
We use cookies to operate our website, improve performance, and personalise your experience. Essential cookies support core functions like checkout, analytics cookies help us understand usage, and marketing cookies are used for advertising only with your consent. You can manage cookies through your browser or cookie settings.
6. Data Retention
We keep order data for up to 6 years for tax and legal purposes, customer service records for up to 2 years, and marketing consent data until you withdraw your consent.
7. Your Rights
You have the right to access, correct, or delete your data, object to or restrict processing, withdraw consent at any time, and request data portability where applicable. You may also contact the UK ICO at www.ico.org.uk if you are unhappy with how your data is handled.
8. Data Security
We apply appropriate security measures to protect your personal data, but no system can guarantee complete security.
9. International Transfers
Your data may be transferred and processed outside the UK or EEA, and we ensure appropriate safeguards are in place to protect it.
10. Children’s Privacy
Our website is not intended for individuals under 16 years old. If such data is collected, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
12. Contact Information
For any questions about this Privacy Policy, please use the contact details provided on our website.