Privacy Policy

Last updated: May 23, 2026

At Luxerecliner (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under applicable data protection laws.

  1. Who We Are

Luxerecliner is operated by SOFA CENTRAL LTD.

Company Name: SOFA CENTRAL LTD
Company Number: 15304860
Registered Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

For the purposes of UK data protection laws, SOFA CENTRAL LTD acts as the data controller for the personal information collected through this website.

  1. Information We Collect

We may collect personal information when you browse our website, place an order, create an account, contact us, subscribe to marketing, or interact with our services.

This information may include your name, billing and delivery address, email address, phone number, order details, account information, payment-related information processed securely by third-party payment providers, communication records, IP address, browser type, device information, cookie data, and website usage activity.

  1. How We Use Your Information

We use your information to process and deliver orders, manage payments, provide customer support, respond to enquiries, improve our website and services, personalise your shopping experience, send marketing updates where you have given consent, prevent fraud or misuse, and comply with legal obligations including tax, accounting, and record-keeping requirements.

  1. Sharing Your Data

We may share your personal information with trusted third parties where necessary to operate our business and provide our services. This may include payment processors, delivery partners, IT and website hosting providers, marketing service providers where consent has been given, professional advisers, legal authorities where required by law, and third parties involved in a business transfer such as a merger, sale, or restructuring.

We only share the information necessary for these purposes and require service providers to handle your data securely and responsibly.

  1. Cookies and Tracking

We use cookies and similar technologies to operate our website, improve performance, understand how visitors use our site, and personalise your experience.

Essential cookies help core website functions such as checkout and security. Analytics cookies help us understand website usage. Marketing cookies may be used for advertising and retargeting where you have given consent.

You can manage cookies through your browser settings or through any cookie consent tools available on our website.

  1. Data Retention

We only keep your personal information for as long as necessary for the purposes described in this Privacy Policy.

Order and transaction records may be kept for up to 6 years for tax, accounting, and legal purposes. Customer service records may be kept for up to 2 years. Marketing consent records are kept until you withdraw your consent or unsubscribe.

  1. Your Rights

Under applicable data protection laws, you may have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your data, object to or restrict certain processing, withdraw marketing consent at any time, and request data portability where applicable.

You also have the right to contact the UK Information Commissioner’s Office if you are unhappy with how your data is handled.

  1. Data Security

We use appropriate technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website or online service can guarantee complete security, so we encourage customers to use strong passwords and keep account details secure.

  1. International Transfers

Some of our service providers may process data outside the UK or EEA. Where this happens, we take appropriate steps to ensure your personal information remains protected in accordance with applicable data protection laws.

  1. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will take steps to delete it promptly.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

  1. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on our website.

Luxerecliner
Operated by SOFA CENTRAL LTD
Company Number: 15304860
Registered Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX